Contact Us
If you have a question about how we review and rank Australian online casinos, want to flag an error in our content, or simply need help finding the right information on this site, this is the right place. The editorial team at Online Casinos Australia reads every message and aims to respond promptly.
How to Reach Us
The best way to get in touch is by email. Send your message to [email protected] and include as much detail as you can — the more specific your question, the faster we can help.
We aim to respond to all enquiries within two Australian business days. During busy periods it may take a little longer, but every message does get a reply.
What We Can Help With
- Editorial questions — queries about how a casino was assessed, why it was ranked where it was, or what our editorial rating reflects
- Factual corrections — if you believe something on the site is out of date or inaccurate, let us know and we will review it promptly
- Site navigation — if you cannot find the information you are looking for, we are happy to point you in the right direction
- Responsible gambling — if you have concerns about your own gambling or that of someone close to you, our responsible gambling page has resources and support contacts for Australian players
- General feedback — suggestions for new content, comparisons or topics we have not yet covered are always welcome
What We Cannot Help With
Online Casinos Australia is an independent comparison and review site. We are not affiliated with any casino's customer support team, and we cannot access player accounts, process withdrawals, adjust bonuses or resolve disputes directly with a casino operator. For account-specific issues, you will need to contact the casino in question through its own support channels.
We also cannot provide personalised financial, legal or gambling advice. Our content is for informational purposes only.
About Our Editorial Team
This site's content is researched and written by a dedicated editorial team, with copy reviewed by Zane Keating. Our approach is to verify casino details independently — checking licensing information, bonus terms, payment conditions and game availability — before any operator is featured on the site. Commission arrangements with operators do not influence rankings or editorial ratings. You can read more about how we work on our About Us page.
Commercial and Partnership Enquiries
Online Casinos Australia earns revenue through affiliate partnerships. If you click a link to a casino and create an account, we may receive a commission at no cost to you. This arrangement never determines how we rate or rank an operator — our editorial positions are independent.
If you represent a casino or gambling-related business and wish to discuss a commercial arrangement, please email us at [email protected] with the subject line "Partnership Enquiry". Note that any commercial relationship would be disclosed clearly on the relevant pages, in line with our editorial standards and our Terms and Conditions.
Responsible Gambling
We take responsible gambling seriously. If gambling is causing you or someone you know stress, financial difficulty or relationship problems, please seek support. Australian players can contact the following services for free, confidential help:
- Gambling Help Online — gamblinghelponline.org.au (24/7 chat and phone)
- Lifeline — 13 11 14 (24-hour crisis support)
- Gambling Help Hotline — 1800 858 858 (free, confidential counselling)
Further tools and information are available on our responsible gambling page.